don't see your question? contact us
don't see your question? contact us
don't see your question? contact us

When will my order be shipped
All orders will be processed as soon as possible within standard business hours. If an order is placed over a weekend or public holiday process will begin on the next working day. For all New Zealand orders please allow 1-3 business days from receiving tracking information.
For international orders please allow 3-5 business days from receiving tracking information.
Please allow 3-6 days for your order to be shipped out. You will get a shipping confirmation via email the day your order is packed.
If it's a Pre-Order item please allow 2-3 weeks for your item to ship
INTERNATIONAL SHIPPING / CUSTOMS
Yes! We ship worldwide! However, we do reserve the right to cancel and refund any order that is deemed potentially fraudulent by Shopify's payment system. International shipping prices vary by country and the weight of your order. FADED MOON does not take any responsibility for any customs charges, fees, etc. Customs charges are different for every country. We do our best to mark your order as a gift or low value but sometimes we have no control over customs charging taxes and fees.
WHY DOES MY LABEL SHOW "PRE-SHIPMENT"?
At times USPS and UPS do not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.
TRACKING INFORMATION STATES THAT THE PACKAGE HAS BEEN DELIVERED BUT IT IS NOT
Once a package has been marked as "Delivered", there is nothing we can do. Please contact your local post office to further inquire about the packages' whereabouts.
TRACKING A PACKAGE
Once your order leaves our warehouse, please contact USPS or UPS for any updates regarding the status of your shipment. At that point it is out of our hands and all we can do is check the tracking number which we have already provided you with.
Returns
All sales are final. If you receive damaged goods or the wrong size/item, notify us within 5 business days of receipt and we will arrange for a replacement. Please provide your order number and the name associated with your order. You can contact us at shopfadedmoon@gmail.com
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from shopfadedmoon.com (the “Site”).
Privacy Policy
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
Personal information we collect
We collect Device Information using the following technologies:
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“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
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“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
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“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal information, or any payment method used), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.
Order Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
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Communicate with you
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Screen our orders for potential risk or fraud
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When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
How we use your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
For example, we use Shopify to power our online store—you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Site—you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Sharing your personal information
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising by using the links below:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:
http://optout.aboutads.info/
Behavioural advertising
Cookies are used by the website to keep track of the items you add to your shopping cart, including when you've abandoned it.
This information is used to schedule when SMS cart reminder messages will be sent.
SMS Abandoned Cart Disclosure
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Do not track
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Please also note that your information will be transferred outside of Europe, including to Canada and the United States.
Your rights
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Data retention
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Changes
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at shopfadedmoon@gmail.com or by mail using the details provided below:
Faded Moon
shopfadedmoon@gmail.com
Contact us